Possibly the only site on the net that promises as well as delivers instant domain names at the most economical rates and with one of the most exceptional customer service backup .. thats InTrust Domains for you. They have recently claimed on their website that InTrust Domains has had just one client who has cancelled services and requested a refund out of more than a total thousand transactions completed so far. This is one site which is definitely hooked onto customer surveys. They plan on running satisfaction surveys after every 500 transactions, give or take a few!! So far the 2 completed surveys have given phenomenal results, hardly seen before in the industry.
The areas that InTrust Domains seem to be doing things right are:
- Their website content is well thought out and easy to navigate as well as use. The improvement reversed the rather negative results which showed up more in the first survey where the aesthetics were criticised as being too drab.
- Frequently asked questions as well as other concerns were addressed and thereafter resolved positively, precisely and most importantly, pleasantly. For example, the issue regarding annual renewal of domain names and the fee associated with that.
- Live customer care support feedback was very positive in both surveys.
Some areas of concern identified through the customer survey:
- Legitimacy of the company sometimes questione.
- Helping clients setting up a new website.
Some of the results from the second (and the more recent) customer survey carried out by InTrust Domains is mentioned below:
- 100% were willing to purchase again through the site.
- 90% considered price paid for domain was fair.
- 86% felt the transaction was legitimate and also secure.
- 96% received domain name promptly after the transaction was completed.
- 97% felt customer service was knowledgeable and friendly, with comments like They were all helpful! Thanks again!!, I strongly agree with good opinion about customer service and The individual who handled my transaction was very pleasant and informative.
It is obvious that the proprietor / manager takes personal interest in the website and makes the effort to contact any and all clients who have had concerns, given negative feedback or are in any way dissatisfied with the services. Since the number of transactions is still on the lower side it is feasible to go in for regular surveys covering all the new customers. This will help InTrust Domains focus on the areas of most concern to the clients and thereby remain top of the mind and top of the heap as compared to all the competing websites! It is hoped that with more clients and many more transactions, the customer focus continues and more manageable methods of getting feedback continues.
InTrust Domains gets my thumbs up as a responsible and well positioned website which delivers on all that it promises. So check it out and use . youll get value for money and also be happy with the service you receive!!
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